Delivery Information

Delivery timeframes are live estimates at the time of ordering and may change. If you've already placed an order, please refer to your shipping confirmation email for your specific delivery timeframe and tracking link.

Courier information:
Your order will be shipped via the most suitable courier selected by our warehouse.

This may include, but is not limited to: UPS, USPS, or FedEx.

Standard Delivery

·      Estimated delivery: 4-7 working days

Express Delivery

·      Estimated delivery: 3 working days. *Once your order has shipped.

Orders outside of Mainland US:

·      Please allow up to 14 working days for delivery after dispatch

·      Tracking may pause en route but your order is still on its way

·      If tracking hasn’t updated after 14 days, please contact Customer Support

PO Boxes, APO Boxes & Military Addresses:

·      APO, FPO, and DPO deliveries can take up to 60 days or more due to military handling times

·      PO Box deliveries may take up to 10 working days, but can occasionally take longer

·      If you need assistance, our Customer Support team is here to help.

THINGS YOU NEED TO KNOW

You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse. Please keep an eye on your junk or spam folder, as emails can sometimes end up there.

All delivery timeframes start from the day after you place the order unless specified.

Gift Card purchases don't count towards qualifying for a free shipping threshold.

In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us within 7 days of delivery.

ADDITIONAL NOTES:

·      Delivery times may vary during sales or holiday periods.

·      You’ll receive tracking information via email once your order ships.

·      Customs charges may apply depending on your location.

ORDER MARKED AS DELIVERED, BUT HASN'T ARRIVED?

If your tracking says your order has been delivered but you’ve not received it, try the following:

·      Double-check safe places around your property

·      Ask a neighbor or building manager in case it was left with them

·      Contact the courier directly to request delivery confirmation or proof of drop-off

If you’re still unable to locate your order after following these steps, please contact us within 7 days of the delivery date.

If you have any further questions or need assistance, please contact our Customer Support team.